FAQs

 Privacy Policy

Customer privacy is very important to us. We promise responsible handling of all sensitive and personal customer information. The following details our policy regarding the information we collect from our customers and its uses. By using this website you agree to the terms of this policy.

Security

This website takes every precaution to protect our customer and user information. We have appropriate security measures in place on the website and in our physical facilities to protect against the loss, misuse or alteration of any information that we have collected from you on our site.

Terms and conditions

Your use of this Website is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of the Marladawnhome.com website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the Marladawnhome.com website.

Terms and Conditions May Change

MarlaDawn reserves the right to update or modify the terms and conditions at any time without prior notice. Your use of the MarlaDawn.com website following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this website.

Shipping

Our goal is to deliver your purchase as quickly as possible. All orders have a processing time of 3-5 days if the merchandise is in stock. In the case of backordered items your shipping invoice will reflect which items are pending and they will be shipped to you as soon as they become available, therefore items ordered together may not always be shipped together. The exact shipping cost for your order will be added and displayed at checkout.

Orders are typically shipped via Fedex Ground Service or by USPS first class mail service.  Please contact us for pricing if you would like your order shipped via an expedited service.

All orders are subject to availability. If your order cannot be filled because the item is out of stock, you will be notified via email or phone and the item will be taken off of your order.

* Please note that Two Day and Overnight Delivery refers only to delivery time and not to the time needed to prepare your order. While most orders are ready for shipping within a few days of ordering, some orders take additional time.

*All shipping prices apply only to the contiguous 48 states. Additional charges will apply on deliveries to Alaska and Hawaii.

*Please contact us for shipping prices to countries outside of the United States.

Any questions regarding your shipment may be e-mailed to info@marladawnhome.com. 

Returns

 Products may be sent back for exchange or credit within 30 days of purchase as long as they have not been used and the packaging is in re-saleable condition.  Please follow the Returns and Exchanges Procedures below.

In the event that damage occurs in transit, or if you discover any defect in manufacturing, please contact us at 818-980-4484 within 7 days. Upon return, your merchandise will be inspected. In some circumstances such as refusal of delivery/return, a usage or restocking fee of 15% -25% may apply. Shipping Charges are non-refundable.  Please follow Return and Exchange Procedures below.

Please note: Custom orders may not be returned, special offers may not be returned or exchanged, and sale merchandise is final sale and is not returnable.


Shipping charges apply for ALL returns and exchanges and are the client’s responsibility. Merchandise may be returned to our warehouse address as noted in the Returns and Exchanges Procedures.

Returns and Exchanges Procedures

1. Before sending out your return/exchange package, please contact us for a Return Authorization number. You may contact us by phone or email.

2. Please write very visibly your RA # on the outside of the package.

3. Include a copy of your original packing slip with your package.

4. Pack and securely seal the merchandise in the original package if possible.

5. Address the package to:

MarlaDawn Return Department

2601 Garnsey Street

Santa Ana, CA 92707-3338

Disclaimer

This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that MarlaDawn shall not be liable for any damages of any kind related to your use of this site.

Indemnification

You agree to defend, indemnify and hold MarlaDawn Inc. harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the site.

International Orders and Shipping

Please note that the customer is responsible for import duties and taxes incurred on any order that are in addition to shipping charges. MarlaDawn is not responsible or liable for shipping costs or damages during shipping. All shipments are insured for the retail price that was charged. International orders are ALL FINAL SALE.